Customer Success Manager Job Description
What is a Customer Success Manager? Before diving into the job description, it's important to know if a Customer Success Manager really is what you're looking for. So basically a Customer Success Manager is someone who assists new and existing customers with onboarding and help them to solve any problems they run into when using your product(s). A Customer Success Manager will also typically lead and coach a team of Customer Success Reps to help them to make customers happy.
Customer Success Manager
We're looking for a
Customer Success Manager
to join
our fully remote and mission driven team.
Full-time
Customer Success Manager
Customer Success Manager Responsibilities
About the job
As a Customer Success Manager at <company name>, you'll be all about supporting our customers. You'll be building strong relationships with them by proactively managing their accounts. Your main goal will be to keep customers happy and reduce the number of people who cancel their service by dealing with any issues they have and making sure they feel confident using our products. Your job will also include helping user onboard and making sure current customers renew. You'll also be in charge of leading and coaching our customer success team and making sure our customers' needs are heard in company meetings.
Customer Success Manager Job Specification
About the candidate
• You know the ins and outs of great customer service and can build relationships with customers that last over the course of customer's experience with our product.
• You have experience with using CRM tools to collect and analyze customer data and use this to make their experience even better.
• You're always coming up with new ways to keep customers happy and make them want to stick around, plus finding opportunities to make more sales
• You are brimming with ideas to reduce customer churn while boosting customer renewals.
• You have the confidence to advocate for the customer and share your ideas on new features with the product team.
• You know how to motivate and coach a team of Customer Success Reps.
• You're a people person, with amazing communication skills and the ability to create strong connections with customers
• You're super organized and driven, with an eye for detail and a passion for great customer service.
Description of your company
About the company
Example: We're an agency that strongly believes in curiosity, equality and creativity. We love to build digital products in close collaboration with our target audience in order to have a positive impact on the world with tech. We highly value an open mind, collaboration and ownership in our team. So if you take pleasure in trying to solve big societal problems with technology, then join our team of activists, creatives and tech
geeks!
Customer Success Manager
We're looking for a
Customer Success Manager
to join
our fully remote and mission driven team.
Full-time
You’ve got your job description!
But what else could you include in your job post?
About the company
A section shortly describing what your company does and values.
Perks & Benefits
Show candidates what’s in it for them along with the salary range you have in mind.
DE&I statement
Displaying your commitment to diversity statement on a job description shows potential applicants you’re serious about DE&I.
The hiring process
Shortly describe the steps of the hiring process. For candidates it can be hugely helpful to know what they're in for when applying.
Visual elements
Show what it's like to work at your company and make it visual! Add a gallery of team photos, add logos of your tech stack and add photos of team events.
An application form
Don’t have people email their motivation letter, instead use a well-designed form asking candidates the info you’d like to know.
There’s a lot more to your job post than just the description…
Check out our Job Description Guide for more tips on how to choose the right style and format for your job post as well as suggestions for what else to include in your job post.
Also, find out how to easily create beautiful, meaningful and modern job posts with Homerun.
FAQs
try homerun
A hiring tool you can wrap your head around
Everything you need to organize your hiring and make a great first impression.
Our newsletter
Receive must-read articles and trends on company culture, hiring and work/life balance from leading publications.
Product
Learn
About Homerun