Hotel Front Desk Agent Job Description

What is a Hotel Front Desk Agent? Before diving into the job description it's important to know if a Hotel Front Desk Agent really is what you're looking for. A hotel front desk agent is the primary contact for guests, handling reservations, check-ins, and check-outs. They address inquiries, provide information about amenities, and ensure a seamless guest experience

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Hotel Front Desk Agent

We're looking for a

Hotel Front Desk Agent

to join

our fully remote and mission driven team.


Hotel Front Desk Agent

Hotel Front Desk Agent Responsibilities

About the job

As the go-to Front Desk Agent at <hotel name>, you're the friendly face that greets all our guests when they walk through the door. You'll handle reservations, check-ins, and check-outs, and be the main person guests turn to for questions or a chat about the best local spots. You're the hero when someone needs an extra towel or wants to know the secret menu of the restaurant next door. Teaming up with housekeeping and our concierge, you'll make sure our guests have everything they need. In a nutshell? You're here to make sure everyone who stays with us has an awesome time and can't wait to come back. Let's make <hotel name> the talk of the town!

Hotel Front Desk Agent Job Specification

About the candidate

  • You're a people person, comfortable and skilled in interacting with guests from diverse backgrounds and cultures.
  • You have strong communication skills, both verbally and in writing, to ensure clear and effective interaction with guests and team members.
  • You're organized and can juggle multiple tasks, from managing reservations to handling unexpected guest requests.
  • You're a problem solver, able to address and resolve guest concerns quickly and efficiently.
  • You have basic computer skills, familiar with hotel reservation systems or willing to learn.
  • You have a knack for remembering faces and names, making guests feel recognized and special.
  • You're detail-oriented, ensuring that guest details, billing, and room allocations are always accurate.
  • You're eager to learn about the local area, attractions, and services, so you can make the best recommendations.
  • You have a positive attitude and a genuine desire to provide an outstanding guest experience.

Description of your company

About the company

Example: We're an agency that strongly believes in curiosity, equality and creativity. We love to build digital products in close collaboration with our target audience in order to have a positive impact on the world with tech. We highly value an open mind, collaboration and ownership in our team. So if you take pleasure in trying to solve big societal problems with technology, then join our team of activists, creatives and tech

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Hotel Front Desk Agent

We're looking for a

Hotel Front Desk Agent

to join

our fully remote and mission driven team.


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Hotel Front Desk Agent

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What are the front desk duties in a hotel?

Front desk agents in hotels manage guest reservations, oversee check-ins and check-outs, and address inquiries. They provide information on amenities, services, and local attractions. Ensuring a smooth guest experience, they collaborate with housekeeping and handle billing, special requests, and problem resolution.

What are the duties and responsibilities of the front desk?

Front desk personnel serve as primary points of contact in various establishments. They greet visitors, answer phones, manage appointments, and provide information. Additionally, they handle administrative tasks, maintain records, manage mail or deliveries, and sometimes oversee basic security or access control.

What are the 10 duties of a hotel receptionist?

A hotel receptionist serves as the face of the establishment, warmly greeting guests upon arrival. They manage the check-in and check-out processes, ensuring accuracy and efficiency. A crucial part of their role involves handling reservations, be it through phone calls, online bookings, or walk-ins. They're a repository of information about the hotel's amenities and local attractions. They actively address and resolve guest concerns, ensuring satisfaction. Telephone inquiries and internal communications are smoothly handled. They closely liaise with other hotel departments, especially housekeeping and dining. Additionally, they manage the lost-and-found section and uphold security standards, especially concerning guest data and room key issuance.

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