Hotel Front Desk Agent Job Description

As the go-to Front Desk Agent at <hotel name>, you're the friendly face that greets all our guests when they walk through the door. You'll handle reservations, check-ins, and check-outs, and be the main person guests turn to for questions or a chat about the best local spots. You're the hero when someone needs an extra towel or wants to know the secret menu of the restaurant next door. Teaming up with housekeeping and our concierge, you'll make sure our guests have everything they need. In a nutshell? You're here to make sure everyone who stays with us has an awesome time and can't wait to come back. Let's make <hotel name> the talk of the town!

• You're a people person, comfortable and skilled in interacting with guests from diverse backgrounds and cultures.
• You have strong communication skills, both verbally and in writing, to ensure clear and effective interaction with guests and team members.
• You're organized and can juggle multiple tasks, from managing reservations to handling unexpected guest requests.
• You're a problem solver, able to address and resolve guest concerns quickly and efficiently.
• You have basic computer skills, familiar with hotel reservation systems or willing to learn.
• You have a knack for remembering faces and names, making guests feel recognized and special.
• You're detail-oriented, ensuring that guest details, billing, and room allocations are always accurate.
• You're eager to learn about the local area, attractions, and services, so you can make the best recommendations.
• You have a positive attitude and a genuine desire to provide an outstanding guest experience.